Privacy Policy

Last updated: October 16, 2026

Plumbing Lombard (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit plumbinglombard.com (the “Site”), contact us, or request plumbing service, how we use that information, and the choices you have.

1. Information We Collect

Information you give us

When you fill out a service request or contact form, call us, or text us, we may collect:

• Your name
• Phone number
• Email address
• Service address or city
• Details about your plumbing problem and any other information you choose to share

Information collected automatically

When you visit the Site, our web server and the services we use may automatically collect technical information such as your IP address, browser type, device type, pages visited, the page that referred you, and the date and time of your visit. This information helps us keep the Site secure and working properly.

2. How We Use Your Information

• To respond to your questions and service requests
• To schedule, perform and follow up on plumbing work
• To provide estimates, invoices and receipts
• To contact you about your appointment or job by phone, text or email
• To improve our Site, services and customer experience
• To protect the Site against spam, fraud and abuse
• To comply with legal obligations

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

3. Cookies and Similar Technologies

The Site uses cookies and similar technologies that are necessary for it to function, load quickly and stay secure. Some third-party features, such as the embedded Google Map, may set their own cookies. You can block or delete cookies in your browser settings, although some parts of the Site may not work as intended if you do.

4. Third-Party Services

We use trusted third-party services to run the Site. These providers may process limited information on our behalf:

• Website hosting and caching: to store and deliver the Site.
• Form and email delivery: form submissions are stored securely in our website dashboard and sent to us by email.
• Google Maps: the service area map is provided by Google and is subject to the Google Privacy Policy.
• Google Fonts: fonts on the Site are loaded from Google, which may receive your IP address when the page loads.

If we add analytics or advertising tools in the future, we will update this policy to describe them.

5. How We Share Information

We share personal information only when needed to provide our services or when required by law, for example:

• With employees and technicians who need it to complete your job
• With service providers that help us operate our business, who must keep it confidential
• When required to comply with the law, a court order, or to protect our rights, property or safety
• As part of a sale or transfer of our business, in which case your information would remain protected

6. Text Messages and Calls

If you give us your phone number, we may call or text you about your service request or appointment. Message and data rates may apply. You can ask us to stop contacting you at any time by replying STOP to a text message or by telling us during a call.

7. Data Retention

We keep your information only as long as needed for the purposes described in this policy, including keeping job and warranty records and meeting legal, tax and accounting requirements. When it is no longer needed, we delete it or make it anonymous.

8. Data Security

We use reasonable administrative, technical and physical safeguards to protect your information, including a secure (HTTPS) connection for the Site. No method of transmitting or storing data is 100% secure, so we cannot guarantee absolute security.

9. Your Choices and Rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you for non-essential purposes. To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first. Depending on where you live, you may have additional rights under applicable state privacy laws.

10. Children’s Privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

11. Links to Other Websites

The Site may link to other websites, such as Google. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Your continued use of the Site after changes are posted means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: